Frequently Asked Questions
At NZFW, we’re committed to making your furniture sourcing experience fast, simple, and dependable.
Whether you're furnishing an office, motel, school, or custom space, we’re here to help.
Below are the most common questions we receive from our customers - if you don’t see your question here, just get in touch and we’ll be happy to assist.
Getting Started with NZFW
Yes - absolutely! You can become a reseller of NZFW products. We’ll provide you with special reseller pricing and marketing support for your team. Just reach out to us for more information.
Product & Availability
Yes - most of our website items are in our warehouse and ready to ship within 1-2 business days.
Yes - we supply furniture for big and small projects, right down to mum-and-pop Airbnbs.
No - we don’t have a showroom. Our products are shipped direct from our warehouse. For larger projects, we can send board samples or sample furniture pieces on request.
Shipping & Delivery
Orders are typically dispatched within 1-2 business days once payment is received. If you have credit terms, dispatch will be 1-2 days from the time of order.
Delivery to the North Island takes 1-3 days. For the South Island, it takes 3-7 days. We use Fliway Transport and Aramex Couriers.
We can explore express options, but our furniture is heavy and not typically suitable for air freight. Let us know your requirements and we’ll see what’s possible.
Yes - for larger projects, we’re more than happy to look at supplying internationally. Reach out to us and we can discuss the options in detail.
Customisation & Special Orders
Sure - we’ve completed many custom projects including wardrobes, desks, chairs, kitchenettes, and tea units. Just ask and we’ll see how we can help.
Lead time is normally 12-14 weeks. A 50% deposit is required to start production, with the balance due before dispatch from our warehouse.
We can make custom tops in NZ - this usually takes 10 working days through our local factory. Pricing will differ from standard website listings.
Fitouts & Project Support
We’ll respond straight away. Depending on project size, pricing is usually provided within a few days to a week.
Yes - we can provide 3D renders and layout plans for custom pieces or full spaces. Check out our Projects page for examples.
Yes - we have a network of installation partners across NZ. Just ask and we’ll find a solution for your location.
Product Quality & Warranty
Our NZFW melamine furniture comes with a 10-year commercial-use warranty. Watch out for domestic furniture - it often isn’t covered when used in commercial settings.
If you notify us within 24 hours, we can make a claim with the carrier and organise a repair or replacement promptly.
It’s a testament to the quality and solid construction of our products. Our long-lasting performance and reliability speak for themselves.
Ordering & Payment
We accept online banking, Stripe (via our website), and PayPal (via Xero invoice link).
Yes - for ongoing business customers, we’re happy to discuss trade account options. Please enquire.
No minimum! If you can pay, we can ship. You don’t need to be a business or motel to access our wholesale rates.
Furniture Range & Sourcing
Yes - we have access to a vast range of furniture beyond what’s shown online. If you have something specific in mind, send us the specs and images - we’ll see how we can help.
All of our melamine furniture is made in an ISO 9001 - accredited factory using E1-certified board, which is safe and has very low formaldehyde emissions.
Customers & Past Projects
Yes - visit our Projects page for inspiration and examples of recent work.
Yes - just ask and we’ll do our best to help. We regularly supply schools, hotels, churches, and more.